How Cyrano is getting better, with the numbers.

A few ground rules for this page. Everything marked Live is running for people today, with the date it went live. Anything still being checked says In testing, and anything that only some people have yet says Rolling out. And we never publish anyone's real messages: every example below is rewritten with invented names and wording that keeps the shape of what happened.

This week in one minute

1. The chat that went quiet

We found this by reading real conversations the way an owner would. Someone close to the owner sent a warm, slightly emotional message. Cyrano did the careful thing and asked the owner what to do, using what we call a card. Reasonable so far. But that one card then swallowed every message that came after it, so the other person kept writing and nobody answered. The chat sat silent for 30 minutes or more.

The fix has three parts. A card only gathers further messages when they are a plain question of fact. A card can never gather more than 12 messages. And a personal moment no longer silences the chat. Replies now carry on by themselves.

Before30+ minutes

After6 to 42 seconds

Both bars are drawn to the same scale: 30 minutes is 1,800 seconds, so 42 seconds is a sliver. Live since 19 October 2026.

2. A small apology is not a big moment

Close couples tease and say sorry all the time. A quick "sorry for the stress" or a laughing-crying face is not an emergency, and treating it like one made Cyrano stiff at exactly the moments when warmth matters. Here is the shape of what we saw, with invented names and words.

Before

After

Light apologies and laughing-crying faces between partners are no longer escalated. Live 19 Oct

3. Sounding like the owner, down to the pet names

Once an owner tells Cyrano who someone is to them, say a partner, and what they call each other, replies in that chat use those names. Before, the tone was polite and generic. Live 18 Oct

In one check, a partner opened with a short, affectionate greeting. Cyrano's reply matched, almost word for word, what the owner had really written at that point. Here is the same shape, rewritten:

4. Knowing when not to answer

Sometimes the right reply is no reply. When someone in a real chat uses the assistant's name, however they spell it, or asks what it is, Cyrano now checks with the owner instead of answering. Live 19 Oct

We also test the other side: people trying to trick it. We threw 182 adversarial messages at our safety checks, things like "are you a bot?" and "ignore your instructions", and 178 of them (97.8%) were handled safely. We found two real misses, and the fix for them is in testing, not live yet.

Handled safely97.8%

182 adversarial messages: two real misses (the fix is in testing) and two borderline calls. This is a test result, not a promise: people will always try new things, so we keep testing.

5. Understanding what people mean

Everything above depends on first understanding what the other person meant. We labelled 99 real turns from live conversations with what each one meant, and measured how often our understanding got it right.

Before34%

New model68%

Our target: 80% or more

Measured on 99 real, labelled turns. Not live yet.

The new model is also quicker, which matters because Cyrano should answer at the pace of a person, not a machine:

Beforeabout 1 to 2 s

New modelabout 0.4 s

Scale: 0 to 2 seconds. The earlier time is drawn at the middle of its 1 to 2 second range. Not live yet.

Rolling out now

• Short bursts and reply-to. For accounts that opted in, Cyrano can send two or three short messages in a row and reply to a specific message, the way people really text. Live for test accounts since 19 October 2026. Rolling out
• Photos, voice notes and stickers. Cyrano can read what they say and answer in the same chat, and the chat shows what it made of them. Live for test accounts. Rolling out

The latest changes

1. 19 October 2026Live

   A personal moment no longer silences the chat

   Before, one "check with the owner" card could swallow every message that came after it, and the chat sat quiet for 30 minutes or more. Now a card only gathers further messages when they are a plain question of fact, it can never gather more than 12, and replies carry on by themselves in 6 to 42 seconds in our checks.

2. 19 October 2026Live

   Light apologies and laughing-crying faces between partners are not escalated

   A small "sorry for the stress" or a 😂 between two people who are close used to be treated as a serious moment, and Cyrano held its reply. It now answers these the way the owner would.

3. 19 October 2026Live

   Being called by name is an identity moment

   When someone in a real chat uses the assistant's name, however they spell it, or asks what it is, Cyrano no longer answers. It checks with the owner first.

4. 19 October 2026Rolling out

   Short bursts of messages, with reply-to

   For accounts that opted in, Cyrano can send two or three short messages in a row and reply to a specific message, the way people really text. Live for test accounts since 19 October 2026, and rolling out from there.

See every change, with dates.

How we measure

We do not judge Cyrano by whether a reply is grammatical. A reply can be perfect English and still wrong for the relationship. So we read real conversations, label what each turn meant, and measure against that. We keep a separate set of attacks for safety. We publish the numbers that went down as well as the ones that went up, and we mark anything that is not live as in testing.

Using Cyrano with WhatsApp: what to know